Office Assistant

We are looking for a Back Office & Admin Executive to support our day-to-day operations. The role involves customer support, order management, packaging, basic office administration, and field visits for market/supplier coordination.

Key Responsibilities

1. Customer Support

• Handle customer queries through phone calls and WhatsApp/chat.
• Coordinate with customers regarding orders, deliveries, exchanges, and returns.
• Resolve basic customer issues and ensure timely follow-ups.

2. Order Management & Packaging

• Manage incoming orders and maintain basic order records.
• Coordinate order processing, packing, and dispatch.
• Check products before packing to ensure the correct item and quantity are shipped.
• Coordinate with delivery/logistics partners when required.

3. Market & Field Visits

• Visit wholesale markets, manufacturers, suppliers, and other vendors as required.
• Assist in product sourcing, price checks, sample collection, and vendor coordination.
• Maintain good relationships with suppliers and market contacts.

4. Office Administration

• Handle day-to-day back-office and administrative tasks.
• Maintain basic records related to orders, inventory, suppliers, and expenses.
• Support the team with operational tasks whenever required.

Requirements

Good communication skills in Hindi and English.

• Comfortable speaking with customers and vendors over phone/WhatsApp.
• Basic knowledge of Excel/Google Sheets and computers.
• Willingness to travel locally for market and supplier visits.
• Responsible, organised, and comfortable working in a fast-paced startup environment.

Freshers can apply if they have good communication and organisational skills.