Service Engineer

Role Overview: Key Responsibilities – Service Engineer

•

Install, commission, and configure laboratory equipment and industrial/laboratory chillers at client sites, ensuring proper setup as per technical specifications.

•

Conduct site inspections prior to installation to assess requirements such as power supply, space, and environmental conditions.

•

Perform routine preventive maintenance (PM) activities as per schedule to ensure optimal performance and minimize downtime.

•

Handle breakdown maintenance efficiently by identifying root causes and implementing corrective actions.

•

Diagnose and troubleshoot issues related to electrical systems, mechanical components, and refrigeration circuits (compressors, condensers, evaporators, expansion valves, etc.).

•

Use appropriate tools and testing equipment to identify faults and ensure accurate repairs.

•

Monitor and analyze chiller performance, including temperature stability, pressure levels, gas flow, and cooling efficiency, and recommend improvements where required.

•

Maintain detailed service reports, maintenance logs, and checklists for all service activities; update internal systems/CRM on a regular basis.

•

Ensure proper documentation of service history, spare parts usage, and customer feedback.

•

Coordinate with internal teams and external vendors for procurement of spare parts and ensure timely availability of required materials.

•

Follow up on pending parts and ensure minimal delay in service delivery.

•

Provide technical support and guidance to customers on equipment usage, basic troubleshooting, and maintenance practices.

•

Build and maintain strong relationships with clients to ensure high levels of customer satisfaction.

•

Ensure timely closure of service requests/complaints within defined TAT and maintain service quality standards.

•

Escalate critical issues to senior management or technical teams when required.

•

Adhere to safety standards and protocols while handling equipment, especially refrigeration

systems and electrical components.

•

Ensure compliance with company policies and industry regulations.

•

Support installation and service activities across multiple locations, including travel when required.