Tele Collection

Job Tile: TeleCollection Agent 

Location - Gurugram 

Roles & Responsibilities:

 * Contact customers regarding overdue payments and negotiate repayment terms to achieve collection targets.

•⁠ ⁠Maintain accurate records of customer interactions, payment updates, and commitments.

•⁠ ⁠Ensure all recovery efforts adhere to company policies and legal guidelines.

•⁠ ⁠Address customer queries related to payments and escalate complex cases to the senior team when necessary.

•⁠ ⁠Collaborate with field collection agents and update them on unresponsive accounts.

•⁠ ⁠Identify high-priority accounts and take proactive steps to mitigate repayment risks.

•⁠ ⁠Handle interactions with professionalism and empathy to maintain a positive customer experience.