Telecalling Executive

About FixDepartures

FixDepartures is an airline consolidation company that works with travel agents across India and globally. We provide competitive solutions for group air bookings and airline group reservations, working with multiple airlines and direct airline contracts.

Job Role

We are looking for an energetic and confident Telecalling Executive to generate new business opportunities by connecting with travel agencies, tour operators, corporate travel companies and other travel partners.

The candidate will be responsible for identifying potential travel-agent clients, introducing FixDepartures’ group-booking services, generating enquiries and maintaining regular follow-ups.

Key Responsibilities

• Make outbound calls to travel agencies, tour operators and travel companies.

• Introduce FixDepartures and explain our group air booking and airline consolidation services.

• Identify travel agents who regularly handle group travel requirements.

• Generate qualified leads and group-booking enquiries.

• Follow up with existing leads through calls and WhatsApp.

• Maintain regular communication with travel-agent clients.

• Understand the client’s requirement including:

 • Number of passengers

 • Origin and destination

 • Travel dates

 • Preferred airlines

 • Group size

 • Budget / fare expectations

• Coordinate qualified enquiries with the sales/group-booking team.

• Maintain accurate records of calls, leads, follow-ups and conversions in the CRM.

• Reconnect with inactive or old travel-agent accounts to generate repeat business.

• Build and maintain long-term relationships with travel agents.

• Achieve daily and monthly calling, lead-generation and conversion targets.

• Provide regular feedback to management regarding market response, competitor activity and customer requirements.

Ideal Candidate

• Excellent communication skills in English and Hindi.

• Confident and comfortable speaking with business owners and travel agents.

• Good convincing and negotiation skills.

• Positive attitude and strong follow-up discipline.

• Comfortable making a high volume of outbound calls.

• Basic knowledge of MS Excel, CRM and WhatsApp Business.

• Previous experience in travel, aviation, B2B sales or telecalling will be an advantage.

• Freshers with excellent communication and sales ability can also apply.

Key Performance Indicators (KPIs)

The candidate will be evaluated on:

• Number of quality outbound calls

• Number of new travel agencies contacted

• Qualified leads generated

• Group-booking enquiries generated

• Follow-up completion rate

• New travel-agent accounts activated

• Conversion of enquiries into bookings

• Revenue generated from acquired clients

• CRM data accuracy and follow-up discipline

Working Style

This is a target-oriented B2B sales role. The ideal candidate should be proactive, persistent and comfortable following up multiple times with travel agents to convert opportunities into business.

What We Offer

• Fixed salary + performance incentives

• Attractive incentives linked to qualified leads and business generated

• Opportunity to work in the aviation and travel industry

• Exposure to international travel-agent markets

• Growth opportunities within the sales and business-development team