Assistant Manager - Process Training (Training Delivery/Trainer/TNA/TNI) - Gurgaon - NH8 - REF107704G_2026269399

Assistant Manager - Process Training (Training Delivery/Trainer/TNA/TNI) - Gurgaon - NH8 - REF107704G_2026269399

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

We are looking for an experienced Training and Development Assistant Manager to devise our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm.Training Managers work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company. Training Managers often have backgrounds in business, leadership, human resources, development, and education.ResponsibilitiesIdentifying and assessing future and current training needsDrawing an overall or individualized training and development planDeploying a wide variety of training methods.Responsible for Training delivery for new hires, refreshers and any ad hoc training requestsMonitor and evaluate training program’s effectiveness, success and ROI periodically and report on themProvide opportunities for ongoing developmentDrive individual goals including but not limited to training certifications for trainers, deadlines for training remediation’s and all other relevant metrics.Strategically manage the workload and workflows for the training team and set up the right organizational structures to support all lines of business and workflowsProactively communicate with Client on daily operational matters relating to training.Partner with operational teams to ensure that refresher training needs are identified and delivered.Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training. Financial Crime Experience of at least 5 years is must Experience into AML KYC CDD, SAR, and EDD Domain Good with Microsoft Office Strong with MIS reporting Strong analytical and operations management skills Minimum 7 years of experience client focused with superior written and verbal communication skills. Ability to work under pressure in a faced paced environment with limited structure. Proven work experience as a Training Manager Track record in designing and executing successful training programs Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc. Excellent communication and leadership skills Ability to plan, multi-task and manage time effectivelyMinimum 8 years of experience and Graduate

Qualifications

Bachelor’s degree in commerce, FinanceCertifications such as CAMS, ICA, ACAMS, CRCM, or equivalent are preferred.

Experience Level

Mid Level