Contract Management Associate

About the role

We are seeking a highly motivated Contract Management Associate to support and enhance our contract lifecycle management and procurement technology landscape. This role offers an exciting opportunity to work with cross-functional stakeholders, drive process excellence, and contribute to the ongoing optimisation of procurement and contract management platforms, including Ariba and Sirion CLM.

The successful candidate will play a key role in supporting business users, improving procurement processes, and ensuring operational excellence across sourcing and contract management activities.

What you will be doing (Role Accountabilities)

Strategic Responsibilities

• Support procurement leaders in the continued development and execution of the procurement technology and contract management strategy.
• Identify opportunities for process optimisation and system enhancements, developing business cases and improvement proposals for leadership review.
• Contribute to transformation initiatives focused on improving procurement efficiency, compliance and user experience.
• Support the adoption and continuous improvement of Ariba and Contract Lifecycle Management (CLM) solutions.

Operational Responsibilities

• Provide functional and operational support for procurement and contract management applications.
• Act as a key point of contact for business users, ensuring timely resolution of queries and system-related issues.
• Investigate incidents, perform root-cause analysis and coordinate resolution with relevant support teams.
• Collaborate with sourcing, procurement, legal, finance and operational stakeholders to ensure effective contract and procurement governance.
• Support the delivery of sourcing and contract management processes in line with organisational policies and controls.
• Maintain strong stakeholder relationships to drive engagement, adoption and continuous improvement.
• Monitor process performance and identify opportunities to improve operational effectiveness and compliance.
• Support change management, testing, user acceptance activities and deployment of system enhancements.

Essential Skills / Experience

• 4-5 years of experience in Contract Management, Procurement Operations, Ariba Support, CLM Administration or Process Management.
• Strong understanding of procurement processes, sourcing operations and contract lifecycle management principles.
• Experience supporting enterprise applications and troubleshooting business process issues.
• Excellent analytical, problem-solving and root-cause investigation skills.
• Strong stakeholder management and communication capabilities.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience driving process improvement and operational excellence initiatives.
• Strong attention to detail, governance and compliance requirements.

Desirable Skills / Experience

• Experience with SAP Ariba modules and procurement technologies.
• Knowledge of Sirion Contract Lifecycle Management (CLM).
• Understanding of sourcing, supplier management and contract governance processes.
• Experience working within a Procurement Excellence, Shared Services or Global Business Services environment.
• Exposure to project delivery, user acceptance testing (UAT) and system implementation activities.