L&D operations

Key Responsibilities 

1. Learning Analytics, Dashboards & Reporting 

• Consolidate and publish periodic L&D reports across all Business Units and Central L&D. 

• Maintain learning dashboards and reporting repositories, including participation, completion, utilization, feedback, compliance and cost metrics. 

• Validate source data, investigate variances and ensure accuracy, consistency and timely reporting. 

• Support the definition and consistent application of learning metrics, data standards and reporting logic. 

• Analyze trends and provide operational insights for leadership reviews, forward planning and decision-making. 

• Partner with relevant teams to improve dashboard design, automation and adoption. 

2. L&D Budget & Financial Operations 

• Support annual budget planning, periodic forecasting and ongoing tracking of L&D expenditure. 

• Monitor budget utilization, actuals versus plan, commitments, accruals and cost allocation across Business Units and Central L&D. 

• Maintain trackers for purchase orders, invoices, vendor payments and other learning-related expenses. 

• Prepare budget reports and highlight variances, risks, pending actions and utilization trends. 

• Coordinate with Finance, Procurement, L&D teams and vendors to support timely and accurate financial processing. 

• Maintain appropriate financial records and supporting documentation for governance and audit requirements. 

3. Learning Governance, Compliance & Audit Support 

• Maintain L&D governance documentation, SOPs, control records and evidence repositories. 

• Coordinate data and documentation required for internal and external audits of the L&D function. 

• Support monitoring and reporting of mandatory learning, CPE or other applicable compliance requirements. 

• Perform periodic checks to identify data gaps, control exceptions and overdue actions, and escalate them appropriately. 

• Support closure of audit observations and agreed remediation actions. 

• Promote adherence to approved L&D policies, processes, data standards and documentation requirements. 

4. Learning Program Operations 

• Coordinate end-to-end operational activities for classroom, virtual and blended learning programs. 

• Manage learning calendars, nominations, registrations, attendance, pre-work, feedback and post-program requirements. 

• Coordinate with facilitators, Learning Business Partners, Solution teams, HR teams, venues and external partners. 

• Provide on-ground or virtual support and ensure programs are delivered against agreed timelines and quality standards. 

• Manage learner and stakeholder queries, with timely resolution or escalation. 

• Support clear and timely learner communications across the program lifecycle. 

5. Learning Technology & Data Administration 

• Administer learning offerings, cohorts, attendance, completions and related records on the LMS, LXP and other learning platforms. 

• Support data uploads, reconciliations, corrections and periodic quality checks. 

• Resolve basic platform queries and coordinate recurring system issues with relevant teams. 

• Support testing and implementation of enhancements, integrations and digital learning solutions. 

• Maintain data confidentiality and follow applicable data management requirements. 

6. Vendor & Partner Coordination 

• Coordinate vendor onboarding, documentation, scheduling, deliverables, invoicing and payment follow-up. 

• Monitor vendor deliverables and adherence to agreed timelines and service levels. 

• Maintain vendor records, contracts-related documentation and performance inputs. 

• Work with internal and external partners to resolve operational dependencies and exceptions. 

7. Process Excellence & Stakeholder Management 

• Identify opportunities to simplify, standardize and automate L&D processes and reporting activities. 

• Maintain process documentation, templates, trackers and knowledge repositories. 

• Support implementation of process improvements and monitor the resulting operational benefits. 

• Build strong working relationships through responsiveness, accuracy, ownership and proactive communication. 

• Contribute to governance forums, operational reviews and continuous improvement initiatives. 

Key Success Measures / KPIs 

• Accuracy, completeness and timeliness of enterprise L&D reporting and dashboards. 

• Budget tracking accuracy, forecast visibility and timely closure of financial actions. 

• Audit readiness, quality of supporting evidence and closure of compliance actions. 

• Program execution within agreed timelines and service levels. 

• Learning data quality and reduction in errors or rework. 

• Timeliness of learner, vendor and stakeholder coordination. 

• Process improvements, standardization and automation delivered. 

• Stakeholder satisfaction and reliability of operational support.