Order to Cash Operations Associate-Voice

Order to Cash Operations Associate-Voice

Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Execute process Order to Cash in Collection with a focus on efficiency, first-time quality and overall continuous process improvement.
What are we looking for? • Graduate of finance-related or business course; Accounting graduate an advantage • At least 6 months related working experience in B2B collection process or equivalent fields; • Experience in any of skills below is preferred but not required. ? Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, respond to queries (voice and query capability) • Experience in any accounting ERP (Oracle, SAP, etc.) • Able to communicate well in English for verbal and written forms. • Analytical and fact-based decision-maker • Ability to quickly identify issues and risks and provide recommendations. • Experience in team interactions and facilitation • SSC, BPO experience an advantage but not required; • Able to perform analysis of data and tasks of medium to high complexity. • Moderate to no travel depending on project involvement. • Work hours at night. • Overtime and On-Call may be required. • Client holidays are observed instead of Philippine or local holidays.
Roles and Responsibilities: • Manages and execute Order to Cash Collection process. • Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoices • Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions. • Provide quality, cost effective service while looking at ways to contribute to process improvement in collections. • Ownership over the accounts receivable subledger and supporting with month-end close. • May provide ad-hoc analyses and summaries of information as requested •• Provide resolutions/assistance for email and voice channels.