Request Fulfilment Engineer
BT Group
Work from Office
Full Time
Min. 2 yearsJob Description
Request Fulfilment Engineer
Job Req ID:
Posting Date:
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About the role
To manage and administer SD-WAN technologies for BT and its global customers. The role is responsible for implementing, operating and supporting SD-WAN services across customer environments while ensuring compliance with change management, SLA commitments and security standards. The position is part of the 24x7 Global Operations team and requires strong technical expertise in VMware SD-WAN (VeloCloud), Cisco SD-WAN (Viptela), Fortinet SD-WAN, Meraki and Prisma SD-WAN solutions, along with solid routing and switching fundamentals.
What you’ll be doing
- Implement and review simple to complex SD-WAN service requests for global customers.
- Configure and troubleshoot VMware SD-WAN (VeloCloud), Cisco SD-WAN (Viptela), Fortinet SD-WAN, Meraki and Prisma SD-WAN solutions.
- Perform pre-implementation validation, peer review, implementation and post-validation checks.
- Manage routing technologies including BGP, OSPF, EIGRP, Static Routing, MPLS and VPN.
- Delivering implementation requests directly under Owning queue and implementing simple to complex changes for Cisco switches, routers, WLCs and Firewall.
- Configure IPSec tunnels, QoS, segmentation, NAT/PAT, ACLs, DHCP and policy-based routing.
- Support LAN/WAN/WLAN/Meraki/IPAM devices including Cisco, Wireless Controllers.
- Support customer migrations, project implementations and out-of-hours changes.
- Investigate implementation risks and coordinate with TDAs, Service Desk and stakeholders.
- Resolve technically escalated cases and mentor Request Fulfilment Engineers.
- Maintain implementation documentation and identify service improvement opportunities.
Essential Skills / Experience
- 2–3 years of relevant experience in Network Operations, Request Fulfilment and SD-WAN implementations.
- Strong understanding of LAN, WAN, WLAN, MPLS, VPN, BGP, OSPF, EIGRP, DMVPN and IPsec technologies.
- Good hands-on knowledge of Cisco Routing and Switching technologies.
- Working knowledge of VMware SD-WAN (VeloCloud), Cisco SD-WAN (Viptela), Fortinet SD-WAN, Meraki and Prisma SD-WAN solutions.
- Experience in implementing network changes through change management processes, including validation, peer review and post-implementation checks.
- Understanding of QoS, ACLs, NAT/PAT, DHCP, Network Segmentation and Policy-Based Routing.
- Experience working in a customer-facing global operations environment.
- Ability to troubleshoot and resolve complex implementation-related issues within agreed SLA timelines.
Desirable Skills / Experience
Qualifications:
- CCNA certification or equivalent networking knowledge – Mandatory.
- CCNP Enterprise or SD-WAN certification – Preferred.
- ITIL Foundation Certification – Preferred
Our Package
At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.
Experience Level
Senior LevelJob role
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