Senior Manager - Performance Reporting & Analytics

Senior Manager - Performance Reporting & Analytics

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose 

Responsible for 

1. Managing Performance Reporting of employees related to Variable Incentive Models for assigned functions 
2. Managing Contest evaluation/processing as per the approved contest construct
3. Accurate processing of VIC incentive for for assigned functions on agreed models
4. Publishing monthly dashboard/insight decks to stakeholders
5. Supporting digitization & work standardization initiatives to improve process efficiencies

Role Accountability 

VIC Design

1. Design, Evaluate, Standardize & Modify VIC models as per business requirements across functions and geographies
2. Study performance trends to identify issues /model enhancement opportunities and share recommendations for change with the management
3. Evaluate the impact and Final rollout of changed models post approval from authorities
4. Evaluate new processes for VIC Onboarding basis meeting necessary criteria of VIC onboarding and benefits to the organization

 VIC Processing

1. Coordinate with respective functions & stakeholders (Monitoring team, C&B team, etc.) for all data requirements for processing and Headcount management for FTEs /NFTEs for VIC eligibility, VIC / Bonus mapping
2. Lead monthly VIC processing for aligned functions within defined timelines & 100% accuracy and submission of final VIC payout post requisite validation & approvals
3. Ensure adherence to the maker and checker approach and approval matrix in processing of all VIC and contest payouts in a timely and accurate manner
4. Prepare VIC input data like productivity report, Roster & Attendance related inputs for VIC processing

 Contest Evaluation & Processing

1. Liaise with respective function to gather contest construct proposals in the structured format ensuring submission of final payout in the defined format post matching the output with the other team member
2. Ensure adherence to the standard checklist to evaluate the Contest- Data analysis basis the last 3-6 months' trend across teams, roles, etc and simulations to be done for decision-making

 Performance Dashboard & Insights

1. Ensure timely preparation and dissemination of Performance analysis deck around  insights, Outliers, trends, Highlighting Top & Bottom performers to relevant stakeholders
2. Analyze internal processes to identify digitization / process enhancement opportunities and lead the implementation of the same within own area of work
3. Work closely with functional stakeholders and provide support for any requirement related to VIC / Contest

 Process & Compliance

1. Manage compliance to functional process to ensure Audit readiness for Internal and external audits. Maintain & Manage all data in a structured manner for easy access
2. Ensure process documentation and compliance adherence

Measures of Success 

1. Timely and accurate VIC and Contest processing 
2. Accurate VIC Processing and Sample Check 
3. No adverse observations in internal / external audits
4. Timely implementation of all process digitization/enhancement initiatives
5. Timely publication of MIS / Dashboard
6. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Knowledge around Data Analytics and Business Intelligence
2. Experience in Reporting & MIS for creating Performance dashboard
3. Knowledge of BI Tools Advanced Excel, VBA, Macros, SQL, MS - ACCESS, VISIO

Competencies critical to the role

1. Stakeholder Management 
2. Detail Orientation 
3. Analytical ability
4. Teamwork and Collaboration

Qualification 

Post Graduate / Graduate in any discipline

Preferred Industry

FSI

Experience Level

Senior Level