Service Reliability Engineer
BT Group
Work from Office
Full Time
Min. 1 yearJob Description
Service Reliability Engineer
Recruiter: Aparajita
Career Grade: F
Location: Gurugram
About the role
- Primary job would be Network monitoring, remote administration and any other applicable operational support parameters for all managed Network devices.
- Primarily Network Support i.e. first level of support where it can be through the telephone, mails etc where they need to directly interact with the client includes basic level troubleshooting of network related issues.
- Coordination with other support teams for issue resolution (if required).
- Excellent communication and coordination of events during handling new incidents for any critical network outages.
- Proper documentation of incidents, PEWs as per standard process.
- Proper handling the new incidents (starting from creating the incident to closure of the incident) reported from monitoring tool, users/clients & other teams.
- Experience in interacting with TAC centers for both equipment vendors and WAN service provider.
24x7 support
What you’ll be doing
- OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switching and routing, VLAN’s, VTP, STP.
- Cisco Router & Switch experience with emphasis on IOS / CatOS , Nexus (basic level)
- Routing protocols (Static routing, OSPF, EIGRP, BGP etc).
- WAN transport technologies (Frame Relay, ATM, Private/Leased Line, MPLS, ISDN, PPP, HDLC)
- LAN technologies (Ethernet, Fast Ethernet, Gigabit Ethernet, Wi-Fi)
- Wireless LAN technologies, Cisco unified wireless LAN solution etc.
- WAN Acceleration & compression services
- Experience on maintenance of Cisco multilayer switches, Cisco routers.
- Prior experience in Incident Management with exposure on the required tools like Expedio, NGSD etc.
Essential Skills / Experience
1- 4 years of experience providing network operations support in a mid to intermediate/medium sized organization.
Must have experience in Event Management and Incident management
Required Skills:
- OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switching and routing, VLAN’s, VTP, STP.
- Cisco Router & Switch experience with emphasis on IOS / CatOS , Nexus (basic level)
- Routing protocols (Static routing, OSPF, EIGRP, BGP etc).
- WAN transport technologies (Frame Relay, ATM, Private/Leased Line, MPLS, ISDN, PPP, HDLC)
- LAN technologies (Ethernet, Fast Ethernet, Gigabit Ethernet, Wi-Fi)
- Wireless LAN technologies, Cisco unified wireless LAN solution etc.
- WAN Acceleration & compression services
- Experience on maintenance of Cisco multilayer switches, Cisco routers.
- Prior experience in Incident Management with exposure on the required tools like Expedio, NGSD etc.
Desirable Skills / Experience
Our Package
At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.
Job role
Job requirements
About company
Similar jobs you can apply for
Field Sales
Sales Executive
ComingkeysWork from OfficeFull TimeAny experience
Basic English
LIFESTYLE MANAGER
Kumar & AssociatesWork from OfficeFull TimeMin. 1 yearBasic English
3D Visualizer
Wagma DesignsWork from OfficeFull TimeMin. 1 yearNo English Required
Jewellery Sales Associate
House of Rings Private LimitedWork from OfficeFull TimeMin. 6 monthsNo English RequiredSR.ACCOUNTANT
Institute Of SelectionWork from OfficeFull TimeMin. 5 yearsBasic English
Barista/ Cafe Staff
RR PartnersWork from OfficeFull TimeMin. 6 monthsBasic EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 1 to 4 years are eligible to apply for this job. You can apply for more jobs in Gurgaon/Gurugram to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Gurgaon/Gurugram at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Gurgaon/Gurugram . Through apna, you can find jobs in 64 cities across India. Join NOW!