Customer Care Manager
Mahindra And Mahindra Limited
Work from Office
Full Time
Min. 5 yearsJob Description
Customer Care Manager
Responsibilities & Key Deliverables
- Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.
- Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.
- Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.
- Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.
- Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data
Preferred Industries
Education Qualification
General Experience
Critical Experience
System Generated Core Skills
System Generated Secondary Skills
Experience Level
Mid LevelJob role
Job requirements
About company
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