Operations Manager

Roles and Responsibilities-

1. Briefing and Training Guards:  

  - Conduct regular briefing sessions with security guards to ensure clarity on their roles, responsibilities, and operational guidelines.  

  - Provide training on security procedures, safety protocols, and customer service standards.

2. Preparing Customised SOPs:  

  - Develop, implement, and update Customised Standard Operating Procedures (SOPs) along with the client's and Company's directions.

  - Ensure all staff are fully trained and compliant with the established SOPs.

3. Roster Preparation: 

  - Prepare and maintain duty rosters for security and maintenance personnel, ensuring adequate staffing for every shift.  

  - Adjust rosters as required to accommodate changes in scheduling or emergency absences.

4. Attendance Sheet Management:

  - Maintain accurate attendance records for all on-site staff, ensuring timely updates and adjustments to attendance data.  

  - Monitor leave, overtime, and absence records to ensure compliance with company policies.

5. Contribution of Manpower:  

  - Must have the ability to contribute manpower for security, housekeeping and other services.

6. Reliever Payment Management:

  - Oversee the payroll process for reliever personnel, ensuring accurate payment based on attendance, hours worked, and relevant company policies.  

  - Coordinate with the finance department to ensure timely and accurate processing of reliever payments.

7. Preparing Reports and Submissions:

  - Compile and submit regular reports detailing staff performance, operational issues and security updates.  

  - Provide incident reports, progress updates, and other necessary documentation to senior management as required.

8. Controlling Guards:

  - Supervise and monitor the performance of security guards on-site, ensuring compliance with safety and operational standards.  

  - Address any performance issues, security breaches, or incidents promptly, taking corrective action when necessary.

9. Managing Relievers:

  - Coordinate with relief personnel to ensure seamless transitions between shifts, maintaining continuous coverage for key roles.  

  - Maintain a record of reliever schedules and ensure proper handovers to prevent disruptions in service.

10. Marketing and Client Engagement

-Actively participate in field-level marketing to promote the company's services, generate leads, and support business development.

- Engage with potential clients, present service offerings, and contribute to client acquisition efforts in the assigned territory.

*Key Requirements:*

• This is a field job.
• Must have a two wheeler vehicle
• Must have a driving license
• Proven experience in operations management, ideally within the facility management or security services industry.  
• Strong leadership and supervisory skills, with the ability to effectively manage and motivate teams.  
• High attention to detail, with excellent organizational and time-management skills.  
• Ability to handle high-pressure situations and resolve issues swiftly.  
• Strong communication skills, both verbal and written.  
• Proficiency in MS Office or similar software for report generation and attendance management.