Retail Sales Executive

Key Responsibilities

1. Customer Service & Sales

• Greet customers, understand their needs, and recommend suitable products.
• Explain product features, specifications, pricing, offers, and benefits.
• Assist customers throughout the buying process and ensure a positive shopping experience.
• Achieve daily, weekly, and monthly sales targets.

2. Product Display & Merchandising

• Maintain attractive product displays and proper product placement.
• Ensure shelves are well-stocked, organised, and labelled with correct prices.
• Highlight promotional products, new arrivals, and special offers.

3. Billing & Cash Handling

• Operate the POS system and generate accurate customer bills.
• Handle cash, UPI, card payments, and other payment methods.
• Ensure accurate cash reconciliation and report any discrepancies.

4. Inventory Management

• Monitor stock availability and inform the Store In-Charge about low-stock items.
• Assist with stock receiving, counting, tagging, and replenishment.
• Report damaged, missing, or defective products.

5. Store Operations

• Maintain store cleanliness, discipline, and overall presentation.
• Ensure products are properly arranged and easily accessible.
• Follow company policies, standard operating procedures, and store guidelines.

6. Customer Relationship Management

• Handle customer queries, complaints, and product-related concerns professionally.
• Build positive customer relationships to encourage repeat purchases.
• Inform customers about ongoing promotions, discounts, and new arrivals.

7. Reporting & Coordination

• Share daily sales updates and customer feedback with the Store In-Charge.
• Coordinate with team members to ensure smooth store operations.
• Support promotional activities and other sales-related tasks as assigned.