Service Business Manager

Responsibilities & Key Deliverables

Preferred Industries

Education Qualification

We seek professionals with a strong technical background and formal education in engineering disciplines relevant to the automotive industry. The ideal candidate should have one or more of the following qualifications:

• Bachelor of Engineering (B.E./B.Tech) in Mechanical, Automotive, or related branches.

Possession of these qualifications will ensure a solid foundation to understand the technical aspects of vehicle servicing and repair processes. Additional certifications or training in automotive service management, quality control, or related spheres will be considered advantageous.

Continual learning and development are encouraged to stay abreast of evolving technology and practices within the automotive service domain.

General Experience

The role requires a minimum of 5 years' demonstrated experience within automotive after-sales service, customer care, or related fields focusing on service business management. Experience should include progressive responsibilities contributing to service revenue growth, dealer network management, and implementation of service excellence initiatives.

Proven experience in facilitating workshop process improvements, managing service campaigns, and driving digital initiatives is essential. Prior engagement with corporate and fleet customers to understand and fulfil their after-sales requirements will be beneficial.

Experience in data-driven decision-making, performance analysis, and liaising with cross-functional teams to deliver business objectives will be important for excelling in this role. Candidates with hands-on knowledge in implementing operational efficiencies and customer-centric service solutions are highly preferred.

Critical Experience

The critical experiences that the candidate must bring to this role include:

• Service Business Growth: Proven track record of increasing service revenues specifically through successful management of service programmes, parts, consumables, and accessories sales.
• Dealer Network Management: Expertise in improving dealer workshop performance, driving adherence to operational processes, optimising resource utilisation, and enhancing technician productivity.
• Campaign & Digital Execution: Demonstrable success in planning, executing, and monitoring customer service campaigns complemented with digital initiatives aimed at driving customer engagement and service uptake.
• Strategic Relationship Building: Skilled at developing and sustaining partnerships with corporate and fleet customers, delivering customised after-sales support solutions.
• Market & Channel Analysis: Strong analytical abilities to assess vehicle parc, competitor footprint, and customer distribution to recommend effective channel expansion strategies.

Additionally, familiarity with automotive industry standards, regulatory compliance, and continuous improvement methodologies will be highly valued to achieve excellence in the Assistant Area Customer Care Manager role.

System Generated Core Skills

System Generated Secondary Skills