Customer Care Officer
Progressive ServicesFixed
₹8,000 - ₹10,000
Earning Potential
₹10,000
Fixed
₹8,000 - ₹10,000
Earning Potential
₹10,000
Work from Office
Full Time
Any experience
Basic EnglishJob highlights
51 applicants
Job Description
Job Responsibilities: Customer Care Officer (Mobile Service Center)
- Customer Query Handling: Interact with customers to understand their issues, inquiries, and service requests related to mobile devices. Provide appropriate information and ensure a positive customer experience.
- Case Coordination: Record customer complaints or service requests accurately and forward detailed information to the technical team for resolution.
- Documentation: Prepare and maintain all necessary service documentation, including job sheets, repair records, and customer communication logs.
- MIS Reporting: Generate and maintain Management Information System (MIS) reports to track service performance, customer feedback, and turnaround times.
- Software Management: Use and manage service center software systems for job tracking, and data entry to ensure accurate and up-to-date information.
- Follow-up & Feedback: Monitor repair progress, update customers on service status, and collect feedback to improve service quality.
- Coordination & Support: Collaborate with technical staff and management to ensure smooth service operations and timely issue resolution.
Job role
Job requirements
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The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Gwalior to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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