Customer Care Officer

Job Responsibilities: Customer Care Officer (Mobile Service Center)

1. Customer Query Handling: Interact with customers to understand their issues, inquiries, and service requests related to mobile devices. Provide appropriate information and ensure a positive customer experience.
2. Case Coordination: Record customer complaints or service requests accurately and forward detailed information to the technical team for resolution.
3. Documentation: Prepare and maintain all necessary service documentation, including job sheets, repair records, and customer communication logs.
4. MIS Reporting: Generate and maintain Management Information System (MIS) reports to track service performance, customer feedback, and turnaround times.
5. Software Management: Use and manage service center software systems for job tracking, and data entry to ensure accurate and up-to-date information.
6. Follow-up & Feedback: Monitor repair progress, update customers on service status, and collect feedback to improve service quality.
7. Coordination & Support: Collaborate with technical staff and management to ensure smooth service operations and timely issue resolution.