QA / QC Executive

We are looking for a strong, detail-oriented and experienced Head of Quality Department to take complete ownership of quality assurance, quality control, customer quality requirements, and all related documentation across our manufacturing operations.

The ideal candidate must have prior experience in the automotive components manufacturing, preferably components manufacturing for Hero MotoCorp Limited. Experience in the exact industry is mandatory, as familiarity with existing quality systems, manufacturing processes, and customer-specific documentation is essential for this role.

The candidate will be responsible for maintaining quality standards, ensuring audit readiness, reducing rejection and rework, managing customer complaints, and establishing a disciplined quality system across the plant.

Key Responsibilities

• Quality Management System & Documentation - Take complete ownership of the company's Quality Management System (QMS) and ensure that all quality-related documentation is accurate, updated, and properly maintained.
• Prepare, review, and maintain documents such as Control Plans, PFMEA, Process Flow Diagrams, SOPs, Work Instructions, Inspection Standards, and other quality records.
• Ensure compliance with, ISO 9001, and applicable customer-specific requirements, wherever applicable.
• Maintain document control, revision history, calibration records, inspection reports, traceability records, and other mandatory quality documentation.
• Ensure timely preparation and submission of customer-required documents and reports.
• Maintain complete audit readiness and ensure that all documentation is readily available whenever required.
• Customer Audits & Compliance Plan, coordinate, and manage customer audits, system audits, process audits, and product audits.
• Coordinate with customer quality teams and ensure timely closure of audit observations and non-conformities.
• Prepare and maintain corrective action reports, including 8D reports, root cause analysis, and preventive action plans.
• Ensure that customer-specific quality requirements are understood, documented, implemented, and followed on the shop floor.
• Coordinate certification audits and surveillance audits as applicable.
• Shop-Floor Quality Control - Monitor quality across all manufacturing processes, including power press operations, sheet metal components, welding, fabrication, and other relevant processes.
• Establish and enforce incoming, in-process, and final inspection procedures.
• Monitor rejection, rework, customer complaints, and process deviations, and take corrective action to prevent recurrence.
• Ensure that inspection equipment is calibrated and that measurement systems are suitable for their intended use.
• Work closely with production, maintenance, tool room, and dispatch teams to identify and resolve quality issues.
• Ensure that operators follow approved process parameters, inspection standards, and quality procedures.
• Customer Complaints & Continuous Improvement - Take ownership of customer complaints and ensure timely investigation, root cause identification, corrective action, and closure.
• Analyse recurring defects and implement effective corrective and preventive measures.
• Maintain records of rejection trends, rework, process capability, and other relevant quality KPIs.
• Drive continuous improvement initiatives to reduce rejection, rework, customer complaints, and the cost of poor quality.
• Ensure that corrective actions are implemented in practice and are not limited to documentation.
• Team Management & Accountability - Lead, train, and supervise the quality department, including quality engineers, inspectors, and other quality personnel.
• Define responsibilities and establish clear accountability for all team members.
• Conduct regular reviews of quality performance, pending documentation, audit actions, and customer complaints.
• Coordinate with departmental heads to ensure that quality procedures are implemented consistently across the plant.
• Ensure timely reporting of quality performance and critical issues to management.

Mandatory Requirements - Prior experience in a similar manufacturing sector is mandatory

• Strong practical knowledge of manufacturing quality systems and OEM customer requirements.
• Proven experience in maintaining quality documentation and managing customer audits independently.
• Working knowledge of IATF 16949, ISO 9001, APQP, PPAP, FMEA, Control Plans, SPC, MSA, 8D, and CAPA, as applicable.
• Strong understanding of root cause analysis techniques such as 5 Why and Fishbone Analysis.
• Excellent attention to detail, documentation discipline, and follow-up skills.
• Ability to independently manage the quality department and take ownership of deliverables without constant supervision.
• Good communication skills for dealing with customers, auditors, suppliers, and internal departments.
• Proficiency in MS Excel, Word, and other tools used for quality reporting and documentation.
• Preferred Qualifications - Diploma or Bachelor's degree in Mechanical Engineering, Production Engineering, or a related field.
• Experience working with automotive OEMs or Tier-1/Tier-2 suppliers.
• Experience managing IATF 16949 audits and customer-specific quality requirements.
• Previous experience as a Quality Manager, Quality Head, or Senior Quality Engineer ready to take complete departmental ownership.

Key Performance Indicators (KPIs)The performance of the Head of Quality Department will be evaluated on:

1. Timely completion and accuracy of quality documentation.
2. Audit readiness and successful closure of audit findings within deadlines.
3. Timely submission of customer-required reports and documents.
4. Reduction in internal rejection, rework, and customer complaints.
5. Timely closure and effectiveness of corrective and preventive actions.
6. Compliance with approved quality procedures and customer-specific requirements.
7. Calibration compliance and traceability of inspection records.
8. Training and performance of the quality team.
9. Timely escalation and resolution of critical quality issues.

What We Expect From the CandidateWe are looking for someone who can independently manage the complete quality function, maintain a robust documentation system, and ensure that customer and certification requirements are consistently met.

The candidate must be proactive, organised, technically sound, and capable of coordinating with multiple departments. We need a person who takes ownership, follows through on commitments, identifies gaps before they become problems, and ensures that both the documentation and actual manufacturing processes meet the required standards.

This is a leadership role requiring hands-on involvement, strong accountability, and the ability to manage the quality function independently. Candidates without relevant experience in the same manufacturing sector will not be considered.