Customer Care Executive
Rajkumar Jain Matrimonial ServicesFixed
₹15,000 - ₹40,000
Average Incentives*
₹35,000
Earning Potential
₹75,000
Fixed
₹15,000 - ₹40,000
Average Incentives
₹35,000
Earning Potential
₹75,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Walk-in interview
Date: 29 Oct 2026 - 12 Nov 2026 | Time: 10.00 am - 04.00 pm...
Fast HR reply
HR responded to 100% candidates in last 1 days
9 applicants
Benefits include: PF, ESI (ESIC)
Job Description
- Ensure customer queries are responded in time.
- Ensure any grievances of customers are adequately managed to the satisfaction of the customer.
- Ensure that they are up to date on product information so that customers are given correct answers on the product or service that the organisation is providing.
- Maintain detailed record of customer interactions in an excel sheet or the organisation provided tracking tool.
- Follow up with customers to ensure that their issues are resolved satisfactorily.
- Encourage the customers mention good things about the product and service on usage.
- Prepare product manuals as required for the service.
- Prepare FAQs on what can be the expected questions from the customer.
- Skill and train members of the customer service team on product services.
- Conduct weekly simulations of FAQs to ensure that team is prepared on managing a variety of customer queries.
- Ensure that weekly reward and recognition program is conducted so that team is motivated to deal with customer complaints in a judicious manner.
- Highlight any outlier issues with customer to the top management in case the issues come from competitive brands.
- Suggest steps to manage the reputation of the company by taking a sense of the customer queries.
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interview
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Hyderabad at apna.
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