Customer Relations Executive

About Us:

Sree Lakshmi Kalamkari Works is a Hyderabad-based textile and apparel manufacturer and wholesaler, specializing in Kalamkari sarees, cotton kurtis, and fabrics. We're growing fast and building a strong in-house marketing team to take our brand online.

Job Description:

We are looking for an energetic and customer-focused Customer Relations Executive to manage customer enquiries, generate sales through digital channels, and build strong customer relationships. The ideal candidate should have a minimum of 2 years of experience in digital sales, telecalling, customer service, ecommerce sales, or apparel sales.

Key Responsibilities:

• Handle customer enquiries through phone calls, WhatsApp, social media and other digital channels.
• Generate and convert leads into sales through telecalling, digital sales and ecommerce platforms.
• Understand customer requirements and recommend suitable products.
• Follow up with leads and customers to improve conversion and repeat sales.
• Maintain strong customer relationships and provide excellent customer support.
• Handle customer queries, complaints and order-related issues professionally.
• Coordinate with the sales, ecommerce and dispatch teams for smooth order processing.
• Maintain daily records of leads, calls, follow-ups and sales.
• Support promotional campaigns and digital sales activities.
• Achieve assigned sales and conversion targets.

Required Skills:

• Minimum 2 years of relevant experience in Digital Sales, Ecommerce Sales, Apparel Sales, Telemarketing / Telecalling, Customer Service / Customer Support, Customer Relationship Management, Domestic or International BPO.
• Excellent communication skills in Hindi, English and Telugu
• Good convincing and negotiation abilities.
• Strong customer-handling and relationship-building skills.
• Comfortable speaking with customers over phone and digital platforms.
• Basic computer and CRM skills.
• Target-oriented and proactive approach.
• Experience in fashion, apparel, textile or ecommerce sales will be an added advantage.

Perks:

• Fast-growing company with real growth potential
• Friendly, collaborative work environment