Front Office Receptionist

Front Office Receptionist

Mantra Wellness Spa – Hyderabad

We are looking for a professional, presentable, and customer-focused Front Office Receptionist to manage guest interactions, appointments, billing, and day-to-day front desk operations.

Key Responsibilities

Welcome guests professionally and understand their service requirements.

Handle incoming calls, WhatsApp enquiries, and walk-in customers.

Schedule, confirm, reschedule, and manage spa appointments.

Explain massage, spa, facial, membership, and package options clearly.

Recommend suitable services and upsell packages, memberships, and add-on treatments.

Coordinate with therapists to manage appointments and minimize waiting time.

Maintain accurate customer details and appointment records.

Handle billing, cash, UPI/card payments, invoices, and daily collection reports.

Follow up with enquiries, previous customers, and membership clients.

Collect customer feedback and help resolve basic guest concerns professionally.

Maintain a clean, organized, and premium-looking reception area.

Coordinate with the Spa Manager regarding daily bookings, sales targets, customer issues, and staff availability.

Maintain confidentiality of customer and business information.

Candidate Requirements

Minimum 1–2 years of experience in reception, front office, customer service, hospitality, salon, spa, clinic, or similar roles preferred.

Good communication skills in English, Telugu and/or Hindi.

Comfortable handling phone calls and WhatsApp enquiries.

Basic computer, billing/POS, Excel and data-entry knowledge.

Good grooming and professional presentation.

Strong customer-handling and sales skills.

Should be comfortable working with monthly sales and conversion targets.

Must be punctual, responsible, and able to handle a busy front desk.

Key Performance Areas

Customer Service: Guest experience, feedback and complaint handling.

Sales: Converting enquiries and walk-ins into bookings, packages and memberships.

Operations: Appointment management, therapist coordination, billing and daily reports.

Job Details

Company: Mantra Wellness Spa

Location: Kondapur

Job Type: Full-time

Department: Front Office / Guest Relations / Sales

Salary: Based on experience + performance incentives