Hotel / General Manager

Job SummaryThe General Manager is responsible for the overall management and operations of the hotel/resort. The role includes supervising staff, ensuring guest satisfaction, managing budgets, and achieving financial and operational goals while maintaining high service standards.

Key Responsibilities1. Operations Management

• Oversee daily hotel and resort operations.
• Ensure high standards of guest service and hospitality.
• Coordinate with all departments (Front Office, Housekeeping, F&B, Maintenance, Security).

2. Financial Management

• Prepare and manage budgets and financial plans.
• Monitor revenue, expenses, and profitability.
• Implement cost control and revenue growth strategies.

3. Staff Management

• Recruit, train, and supervise employees.
• Maintain discipline and professional work culture.
• Conduct performance evaluations and staff development.

4. Guest Relations

• Ensure excellent guest experience and satisfaction.
• Handle customer complaints and resolve issues quickly.
• Maintain positive relationships with VIP guests and corporate clients.

5. Sales & Marketing

• Develop strategies to increase occupancy and revenue.
• Work with the sales team on promotions and packages.
• Maintain partnerships with travel agents and corporate clients.

6. Compliance & Safety

• Ensure compliance with government regulations and hotel policies.
• Maintain safety, hygiene, and security standards.
• Monitor licenses and legal documentation.
• QualificationsBachelor’s degree in Hospitality Management / Hotel Management / Business Administration.
• MBA or Hotel Management specialization preferred.
• Experience8–15 years experience in hotel/resort management.
• Minimum 3–5 years experience as Operations Manager or Assistant GM.
• Key SkillsLeadership and team management
• Financial and budget management
• Customer service excellence
• Strategic planning
• Problem-solving and decision-making
• Strong communication and interpersonal skills