International Voice Process Agent

We are seeking a dynamic and customer-focused individual to join our international voice process team. As a part of this team, you will be responsible for delivering exceptional service to our global clientele through voice-based interactions. The role involves handling inquiries, providing support, and ensuring a positive customer experience across diverse regions.

Roles & Responsibilities

• Handle inbound calls from customers across different countries.
• Address customer inquiries, concerns, and provide accurate information.
• Effectively communicate with customers in their preferred language.
• Troubleshoot and resolve customer issues, ensuring a timely and satisfactory resolution.
• Escalate complex issues to the appropriate teams for further assistance.
• Active listening and problem‑solving abilities.
• Ability to handle stressful situations and difficult customers.
• Manage time effectively to meet service level agreements and ensure timely responses to customer inquiries.
• Willingness to work in rotational or night shifts.

Required Qualifications & Skills

• Any Grad/UG with Min.12 months & Above ICC exp is mandatory on papers.
• Experience in customer service or BPO preferred
• Previous experience in customer service or a similar role.
• Strong communication and interpersonal skills.