International Voice Process (Tax Analyst )

Job Title: Tax Analyst – International Voice Process

 Role Overview

The US Tax Analyst (Calling/Support) interacts directly with US-based individual or business taxpayers over the phone and via digital channels to explain tax drafts, collect missing documents, and guide clients through the IRS tax preparation process.

Key Responsibilities

·       Client Calling & Communication: Call US clients to explain Form 1040 (individual income tax returns), draft tax filings, or discuss financial details

 ·       Query Resolution: Answer inbound/outbound calls and emails regarding tax returns, documentation requests, and basic tax rules.

·       Information Gathering: Collect missing details, clarify financial data, and coordinate with internal tax preparation teams.

·       Data Management: Update Customer Relationship Management (CRM) or ticketing tools with detailed call logs and client responses.

·       Compliance Support: Ensure client interactions adhere to basic US tax workflows and data privacy standards.

Requirements & Qualifications

·       Experience: Prior work experience in US taxation (calling, customer support, or basic tax preparation).

·       Communication Skills: Excellent spontaneous verbal communication, active listening, and a clear accent/articulation suited for US voice processes.

·       Technical Knowledge: Basic familiarity with US individual tax concepts (such as Form 1040) and IRS document guidelines.

·       Computer Skills: Basic proficiency in office software, email, and CRM/ticketing tools.

·       Education: High school diploma or a bachelor's degree in commerce, finance, or any related field.

·       Shift Flexibility: Willingness to work in night shifts to align with US business hours.

                                      requirement and company policies.

Eligibility Criteria: 

·     Experience: 1 to 2 years

·     Education: Graduate in any discipline (Commerce background preferred but not mandatory). 

 Work Details:

 ·     Salary Package: ₹2.4 LPA-3LPA

 ·     Shift Timing: Night Shift (8:00 PM – 6:00 AM)

 ·     Working Days: 6 days a week, No cab facility. ·   

 Location: Begumpet, Hyderabad (Near Prakash Nagar Metro Station Opp Metro Pillar No 1365).