Park Manager

About Hello Park :

Hello Park is an upcoming family entertainment destination focused on delivering engaging, safe, and memorable experiences for children, families, and guests. The Park Manager will be responsible for managing the overall park operations, ensuring excellent guest experience, operational efficiency, safety, and achievement of business objectives.

Job Purpose :

To lead and manage the day-to-day operations of Hello Park, ensuring smooth functioning of all operational areas while maintaining high standards of guest service, safety, cleanliness, employee productivity, and revenue performance.

Key Responsibilities :

1. Park Operations Manage the overall day-to-day operations of the park and ensure smooth functioning of all attractions, activity zones, guest areas, and support functions. Ensure operational readiness of the park before opening and proper closure procedures after operating hours. Coordinate with various departments to ensure seamless park operations. Monitor operational processes and identify opportunities for improvement and cost optimization. Ensure adherence to company SOPs, policies, and operational standards.

2. Guest Experience :

Ensure a safe, enjoyable, and memorable experience for all guests. Monitor guest feedback, complaints, and service issues and ensure timely resolution. Maintain high standards of customer service across all touchpoints. Develop and implement initiatives to improve guest satisfaction and repeat visits.

3. Team Management :

Lead, supervise, and motivate the park operations team. Plan manpower deployment, shift schedules, and daily responsibilities. Conduct regular briefings and ensure employees are aligned with operational priorities. Identify training requirements and coordinate with HR/L&D for employee development. Monitor team performance, discipline, attendance, and productivity.

4. Safety & Compliance :

Ensure strict adherence to all safety protocols and operational guidelines. Conduct regular checks of attractions, equipment, guest areas, and operational zones. Coordinate with the Engineering, Security, Housekeeping, and other relevant teams to address safety and maintenance concerns. Ensure compliance with statutory, fire, health & safety, and company requirements. Ensure proper incident reporting, investigation, and corrective action.

5. Revenue & Business Performance :

Support the achievement of park revenue and profitability targets. Monitor daily footfall, revenue, occupancy/utilization, and other operational KPIs. Coordinate with Sales, Marketing, F&B, Events, and other teams to maximize business opportunities. Support the planning and execution of events, birthday parties, corporate events, school/group visits, and promotional activities.

6. Vendor & Stakeholder Management :

Coordinate with external vendors, contractors, service providers, and business partners. Monitor vendor performance and ensure adherence to agreed service standards. Work closely with internal stakeholders including HR, Finance, Sales & Marketing, Engineering, Security, F&B, and Procurement.

7. Facility & Maintenance Coordination :

Coordinate with the Engineering and Maintenance teams to ensure all facilities and equipment remain operational. Ensure preventive maintenance schedules are followed. Escalate critical breakdowns and operational risks promptly. Ensure cleanliness, hygiene, landscaping, and overall presentation of the park are maintained.

8. Reporting & MIS :

Prepare and review daily, weekly, and monthly operational reports. Track key performance indicators including footfall, revenue, guest feedback, incidents, manpower productivity, and operational expenses. Present operational updates and improvement plans to senior management.