Receptionist Cum Office Assistant

Cvrplacon@gmail.com

9652000345

Receptionist-cum-CRM” as a job title, the role combines Front Office/Reception responsibilities with Customer Relationship Management.

Receptionist-cum-CRM – Key Responsibilities

1. Front Office

Welcome and guide visitors and customers.

Handle incoming calls and transfer them to the concerned department.

Maintain visitor records and front-office discipline.

Receive and dispatch correspondence and documents.

Coordinate meeting rooms and appointments.

2. Customer Relationship Management

Attend to customer enquiries received through phone, email, WhatsApp or other channels.

Record customer details and enquiries in the CRM system.

Forward enquiries to the concerned Sales/Projects team.

Maintain follow-up records and ensure timely responses.

Track customer complaints and coordinate with the concerned department for resolution.

Maintain customer interaction history.

3. Sales Support

Generate and update leads in the CRM.

Follow up on pending enquiries as instructed.

Coordinate with Sales Executives, Managers and HODs.

Prepare basic daily/weekly enquiry and follow-up reports.

Ensure no customer enquiry is left unattended.

4. Coordination & MIS

Maintain accurate customer and enquiry databases.

Prepare daily reports on calls, enquiries, follow-ups and complaints.

Maintain confidentiality of customer and company information.

Suitable designation

Receptionist-cum-CRM Executive

Reporting to: HR / Administration Head or concerned CRM/Sales Manager

Qualification: Graduate preferred

Experience: 1–3 years in reception, customer service, CRM or sales coordination

Key skills: Communication, telephone etiquette, MS Office, CRM software, follow-up skills and customer handling.