Telecaller

Key Responsibilities

1. Lead Generation

• Generate leads through outbound calls, online platforms, databases, references, and other sources.
• Identify and connect with potential clients and understand their business requirements.
• Maintain and regularly update the lead database and sales tracker.

2. Telesales & Client Communication

• Make regular outbound calls to prospective clients.
• Introduce the company, services, and solutions to potential clients.
• Understand client requirements and provide relevant service information.
• Handle basic client queries and coordinate with the concerned team when required.

3. Proposal Sharing

• Prepare and share company profiles, proposals, quotations, and service details with prospective clients.
• Ensure proposals are shared accurately and within the required timeline.
• Coordinate internally to obtain required information for client proposals.

4. Follow-Ups & Conversion

• Conduct regular follow-ups with prospective clients through calls, WhatsApp, email, and other communication channels.
• Track client responses, requirements, and next steps.
• Follow up on shared proposals and quotations to move leads towards conversion.
• Schedule client meetings or discussions for qualified leads.
• Maintain proper records of follow-ups and conversion status.

5. Sales Coordination & Reporting

• Maintain daily call, lead, proposal, and follow-up reports.
• Achieve assigned lead generation, calling, and sales targets.
• Coordinate with the Business Development/Sales team for further client engagement.

Provide regular updates to the reporting manager regarding lead status and sales pipeline.