Admission Counsellor

Key responsibilities

• Handle incoming student enquiries through phone calls, WhatsApp and direct visits.
• Make outbound calls to students who enquire about courses.
• Understand students' educational backgrounds, career goals and learning requirements.
• Explain course details, curriculum, duration, fees and internship opportunities.
• Recommend suitable courses based on students' interests and career objectives.
• Follow up with interested students regularly and convert enquiries into admissions.
• Handle student questions, objections and concerns professionally.
• Schedule counselling sessions, demo classes and institute visits.
• Maintain enquiry records, call status and follow-up details in CRM or Google Sheets.

Required skills

• Excellent verbal communication and interpersonal skills.
• Good listening and understanding abilities.
• Ability to explain technical courses in simple language.
• Confidence in handling incoming and outgoing calls.
• Persuasion, negotiation and convincing skills.
• Good follow-up and relationship-building skills.
• Basic computer knowledge, WhatsApp and MS Office/Google Sheets.
• Positive attitude, patience and willingness to learn.
• Preferred qualities
• Friendly and approachable personality.
• Active listener who understands student requirements.
• Target-oriented and result-driven.
• Ability to handle multiple enquiries simultaneously.
• Professional behaviour and a student-focused approach.