Associate Customer Support – Voice

Job Title: Associate Customer Support – Voice

Location: Hyderabad

Salary: Confidential

Language Proficiency:

·        Mandatory: English & Hindi (90% volume)

·        Preferred: Vernacular languages (Kannada, Tamil,Malayalam) (10% volume)

o   SVAR 48 and Above

Qualifications & Applicant Specifications:

·        Undergraduate/Graduate in any discipline

·        Excellent Communication Skills:

o   Well-articulated sentences

o   Strong comprehension, expression, tone & pronunciation

o   Speech clarity, perfect diction, and fluency

·        Verbal: English & Hindi (primary)

Key Responsibilities:

·        Handle inbound and outbound calls professionally with strong communication skills

·        Adhere to login and production hours:

o   Total: 10:00 hrs

o   Production: 9:00 hrs

o   Maintain punctuality and follow break schedules

·        Shift Timings:

o   Male employees: 24/7 rotational shifts

o   Female employees: Rotational day shifts

·        Stay updated with process knowledge and daily updates

Skills Required

·        Strong verbal and written communication

·        Customer-centric approach with problem-solving ability

Employment Type: Permanent.

·        Working days after training: 5 days with 2 days rotational weekly off.

·        Mode of work: DivyaSree Omega Building,Block C, First Floor, Tech Mahindra LTD.