Associate Principal, Trust and Safety, Shopping

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 7 years of experience in data analytics, Trust & Safety, policy, cybersecurity, or related fields.
  

Preferred qualifications:

• Experience in roles related to business analysis, statistical analysis or Machine Learning.
• Experience in process/project management, with the ability to navigate and influence cross-team stakeholders.
• Ability to solve large unstructured business problems, preferably in fraud investigations and risk management space.
• Excellent process/project management, prioritisation, multitasking, analytical and problem-solving skills with the ability to process a high amount of data to drive business strategies and decisions.
• Excellent communication skills, with the ability to clearly communicate with multiple cross-regional and cross-functional stakeholders.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Trust & Safety (T&S) Shopping team mission: Deliver safe and trustworthy shopping experiences to all users.

Responsibilities

• Ideate and manage high impact projects which increase user safety, or improve user experience, in partnership with cross-functional stakeholders. Perform investigative fraud and abuse analysis, producing actionable insights and recommendations.
• Identify opportunities for new signals, automation, workflow improvements and operational efficiency gains. Subsequently drive solutions/projects to completion.
  Regularly mentor and provide guidance to team members.
• Perform on-call responsibilities on a rotating basis, including weekend coverage/holidays.
• Work with sensitive content or situations and may be exposed to graphic, controversial, or upsetting topics or content.