Call Center Executive

Job Title: Voice Process & Technical Support Executive(Proficient in English & Hindi, Rotational Shifts)

Location: Hyderabad 

Job Type: Full-Time

Experience: 3–5+ years in customer support/voice process, with at least 1–2 years in a leadership or supervisory role

Shift: Rotational Shifts (Day/Night)

Job Description:

We are seeking a highly motivated and customer-focused Voice Process & Technical Support who is proficient in Hindi and comfortable working in rotational shifts. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer queries, and providing exceptional customer service in a professional and friendly manner.

Key Responsibilities:

Manage large volumes of inbound and outbound calls in a timely manner.

Identify customer needs, clarify information, and provide solutions or alternatives to resolve issues.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Follow communication scripts and guidelines to ensure consistent service delivery.

Escalate unresolved queries to appropriate departments when necessary.

Keep records of customer interactions, transactions, comments, and complaints.

Meet personal/team qualitative and quantitative targets.

Adhere to all call center procedures and policies, ensuring compliance with company standards.

Requirements

Proficiency in English & Hindi (Mandatory) & other languages is an additional advantage.

Willingness to work in rotational shifts (including nights and weekends).

Strong verbal communication and active listening skills.

Ability to multi-task, set priorities, and manage time effectively.

Previous experience in a call center or customer service role is a plus but not mandatory.

Problem-solving attitude and patience when handling customer queries.

Basic computer skills (typing, navigating software, etc.).

Benefits

Competitive salary

Provident fund and other employee benefits.

Opportunity for career advancement.

Paid training and continuous development opportunities.

Supportive work environment.