Career Counsellor

Role & responsibilities

• Handle inbound leads and enquiries generated through digital marketing campaigns, website, social media and other marketing channels.
• Make timely outbound calls and follow-ups with prospective learners.
• Understand the prospect's career goals, experience, skill gaps and learning requirements.
• Recommend relevant Skillridge courses and learning programs based on the prospect's requirements.
• Conduct effective counselling and consultative conversations to help prospects make informed learning and career decisions.
• Build strong relationships with prospective learners through regular and meaningful follow-ups.
• Address prospect questions, concerns and objections and guide them towards the appropriate program.
• Drive course enrolments by effectively communicating the value proposition, curriculum, outcomes and benefits of Skillridge programs.
• Achieve assigned monthly/quarterly enrolment and revenue targets within defined timelines.
• Manage the complete B2C sales cycle from lead qualification and counselling to follow-up, negotiation, closure and enrollment.
• Maintain accurate lead information, follow-up activities and sales pipeline in the CRM.
• Identify opportunities for cross-selling and up-selling relevant Skillridge programs where appropriate.

Preferred candidate profile

• Excellent verbal and written communication skills.
• Strong counselling, consultative selling and negotiation skills.
• Strong objection-handling and closing skills.
• Ability to build rapport with students, working professionals and corporate decision-makers.
• Strong follow-up and relationship-management skills.
• Target-oriented with a strong sense of ownership and accountability.
• Ability to manage multiple leads and opportunities simultaneously.
• Prior experience in EdTech, training, education, professional courses or B2C training sales would be an advantage.
• Experience with CRM tools and digital lead management systems is preferred.