Customer Care Executive

URGENT HIRING – CUSTOMER CARE SPECIALIST 🚨📌 Position: Customer Care Specialist – Banking ProcessRole Overview

We are looking for customer-focused and confident professionals to join our banking customer service team. The role involves handling inbound customer calls, resolving queries, providing accurate information, and identifying opportunities to cross-sell relevant banking products and services.

• 🔹 Key ResponsibilitiesHandle inbound customer calls related to banking products and services.
• Understand customer queries and provide accurate and appropriate solutions.
• Troubleshoot and resolve customer issues efficiently.
• Escalate unresolved queries to the concerned department when required.
• Process customer transactions and maintain accurate documentation.
• Identify customer requirements and cross-sell suitable banking products.
• Maintain excellent service quality, accuracy, and customer satisfaction.
• Follow professional telephone etiquette and established processes.
• 🎓 Eligibility CriteriaGraduation is mandatory.
• Intermediate/12th pass candidates are NOT eligible.
• Pursuing higher education candidates are not eligible.
• B. Pharmacy students are not eligible.
• 🗣️ Required SkillsSVAR Score: 50+
• Excellent verbal communication in English & Hindi.
• Regional language proficiency is preferred.
• Basic computer knowledge and familiarity with MS Office.
• Strong telephone etiquette and active listening skills.
• Good customer-handling and problem-solving abilities.
• Sound decision-making and logical reasoning skills.
• Ability to effectively handle both service and sales conversations.

🌟 Ideal CandidateCandidates with excellent communication, a customer-first attitude, and the ability to handle conversations confidently while maintaining accuracy and professionalism are encouraged to apply.

📩 Interested candidates can share their updated CV to apply.

Join us and build your career in the Banking Customer Service sector!