Customer Care Executive

Process Details

Process Type: Inbound Voice (Customer Support)

Qualification: Graduation mandatory. (No awaiting results.)

Languages Required: English & Hindi (Regional language proficiency preferred)

Working Days: 6 days a week, 1 rotational week off

Transportation: Two way cab transportation or ₹2,000 Transport Allowance {per day 80rs}

Position Summary

Customer Care Specialists are responsible for managing inbound calls from customers regarding a wide range of banking products and services. They respond to inquiries, resolve issues, and ensure high levels of customer satisfaction through professional communication and service delivery. The role also includes identifying customer needs, cross-selling relevant products, and maintaining accuracy and service quality in every interaction. Specialists must possess excellent communication abilities, a strong grasp of customer handling, and the capability to manage both service and sales conversations effectively. 

Key Responsibilities

Handle inbound customer calls and provide accurate information regarding banking products and services.

Clarify customer queries and determine appropriate solutions.

Research, troubleshoot, and resolve issues efficiently.

Escalate unresolved queries to the appropriate department when needed.

Complete transactions and maintain accurate documentation.

Cross-sell suitable banking products based on customer requirements.

Required Skills & Competencies

SVAR Score: 50 & above

Excellent verbal communication in English & Hindi Regional language

proficiency preferred Basic computer knowledge and familiarity with MS Office tools Strong telephone etiquette and active listening skills Sound decision-making, logical reasoning, and numerical ability Customer-oriented mindset with patience and empathy