Customer Support Executive

Multi National BPO COMPANY
Hyderabad
₹16,000 - ₹20,000 monthly

Fixed

₹16,000 - ₹20,000

Earning Potential

₹20,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

1 applicants

1 applicants

Benefits include: Overtime Pay, Two-way cab

Benefits include: Overtime Pay, Two-way cab

Job Description

- Query Handling: Attend inbound/outbound calls, chats, emails. Resolve issues on first contact.

- Complaint Management: Log tickets in CRM, follow up with internal teams, ensure TAT closure.

- Customer Retention: Counsel unhappy customers, offer solutions, build trust.

- Product Knowledge: Stay updated on products, policies, offers, and processes.

- Documentation: Maintain accurate records of all interactions in CRM/Excel.

- Escalation: Handle complex queries and escalate critical cases to Team Lead / Manager.

- Feedback: Share customer feedback and improvement ideas with management.

Job role

Work location
Work locationPocharam, Telangana, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
EducationGraduate
English level
English levelGood (Intermediate / Advanced) English
Regional language
Regional languageFluent in speaking Hindi
Age limit
Age limit18 - 30 years
Gender
GenderAny gender

About company

Name
NameMulti National BPO COMPANY
Address
AddressPocharam, Telangana, India
Job posted by Multi National BPO COMPANY

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You can expect a minimum salary of 16,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Hyderabad at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 17 Sept 2026. For more details, download apna app and find Full Time jobs in Hyderabad . Through apna, you can find jobs in 64 cities across India. Join NOW!