Delivery Operations Associate Manager

Delivery Operations Associate Manager

Skill required: Trust & Safety - Content management
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Accenture is a trusted, innovative, comprehensive, and experienced partner to leading • platform companies. The Trust and Safety offering within Accenture helps keep the • internet safe and helps platform companies accelerate, scale, and improve their • businesses. • You will be responsible for leading a team of Trust and Safety resources, inclusive of content moderators and responsible AI practitioners • whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system and or creating prompts to interrogate large language models, evaluating their responses, and contributing to the development of a baseline understanding of responsible AI issues for generative AI. Due to the nature of • Due to the nature of the role, the individuals and you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns.The Trust & Safety team does meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially
What are we looking for? • Typically creates new solutions, leveraging and where needed adapting existing methods and procedures.The person requires understanding of the strategic direction set by senior management as it relates to team goals.• • Primary upward interaction is with direct supervisor or team leads • • • Generally interacts with peers and or management levels at a client and or within Accenture • • • The person should require minimal guidance when determining methods and procedures on new assignments • • • Decisions often impact the team in which they reside and occasionally impact other teams
Roles and Responsibilities: • Key Responsibilities and Objectives: • Make well-informed decisions on escalated or sensitive content cases, adhering to company policies and legal requirements. • • Quality Assurance: • Implement quality control measures to ensure consistent and accurate content moderation results. • Training and Development: • Identify individual and team development needs and provide continuous learning opportunities. • • Policy Adherence: • Collaborate with relevant stakeholders to ideate. Ensure that the content review team adheres to these policies and stays up-to-date with changes and developments. • Performance Reporting and Analysis: • Generate regular reports on content review metrics, trends, and key performance indicators (KPIs). Utilize data-driven insights to improve content review processes and identify areas for enhancement. • Risk Management: • Identify potential risks related to content on the platform and proactively implement measures to mitigate these risks. • Stay informed about industry best practices and evolving content-related challenges. • Review, classify and or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels; improve prompt perturbation techniques for interrogating large language models • Understand and remain updated on changing client policies and guidelines • Investigate, resolve, research and relay complex content issues to the broader Trust and Safety team to optimize the team s processes and increase efficiency • Strong coping, emotional resilience, and stress-management skills • Excellent comprehension, communication, and (insert language) skills • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies • Strong attention to detail • Comfort synthesizing and analyzing information from multiple streams • Strong critical thinking and decision-making