Delivery Operations Team Lead

Delivery Operations Team Lead

Skill required: User-Generated Content Moderation - Content Moderation
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. • You will be responsible for leading a team of Trust and Safety resources, inclusive of content moderators and responsible AI practitioners whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system and or creating prompts to interrogate large language models • evaluating their responses, and contributing to the evelopment of a baseline understanding of responsible AI issues for generative AI • Due to the nature of the role, the individuals and you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns.
What are we looking for? • The Trust & Safety team does meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable,and sensitive content (e.g., graphic, violent, sexual, or egregious) and may assist the team with thematic prompting, responsible AI issues, governance, policy, consulting work and program management
Roles and Responsibilities: • JOB PURPOSE • As a Team Lead, you will: • Manage the team of Trust & Safety resources, provide coaching or feedback based on the performance career growth. • A Team Leader oversees a team size of 25 employees and motivates them to do their job efficiently to have optimum performance in the process. • Note : The reported content could be sensitive or of graphic nature • Role Details: • Support those who review, classify and or remove, work with, view or engage with content according to client guidelines, using specific tools and channels and or creating prompts to interrogate large language models, evaluating their responses, and contributing to the development of a baseline understanding of responsible AI issues for generative AI • Understand and remain updated on changing client policies and guidelines, Investigate, resolve, research, and relay complex content or responsible AI issues to the broader Trust and Safety team • The following skills are required to perform this roleResilience: • Strong coping, emotional resilience, and stress-management skills • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies • Strong attention to detail • Excellent comprehension, communication and (insert language) skills • Comfort synthesizing and analyzing information from multiple streams • Strong critical thinking and decision making