Front Office Executive

PCC ResponsibilitiesCoordinate patient appointments, consultations, and follow-ups.Welcome and guide patients throughout their treatment journey.Explain treatment procedures, therapies, packages, and related services.Coordinate between patients, doctors, therapists, and front-office staff.Maintain accurate patient records and treatment details.Follow up with patients regarding appointments and ongoing treatments.Handle patient queries and resolve basic concerns promptly.Ensure smooth coordination of OPD/IPD admissions and discharges.Monitor patient satisfaction and collect feedback.Coordinate treatment schedules with therapists and doctors.Inform patients about available offers, packages, and wellness programs.Follow up with leads and convert enquiries into appointments.Maintain daily patient and enquiry reports.Coordinate billing, payment, insurance, and reimbursement-related requirements.Ensure patients receive proper pre- and post-treatment instructions.Maintain confidentiality of patient information.Support the centre team in achieving patient-care and business targets.Handle calls, WhatsApp enquiries, and other patient communications professionally.Coordinate with management regarding patient issues and operational requirements.Maintain a professional, friendly, and patient-focused approach at all times.