Front Office Receptionist

Front Office Receptionist – La Riviera Suites

Key Responsibilities

• Welcome guests warmly and assist with check-in and check-out.
• Handle room enquiries and reservations received by phone, WhatsApp, email and online booking platforms.
• Maintain accurate guest details, booking records and room availability.
• Verify guest identification and complete registration as per hotel policy.
• Explain room tariffs, breakfast timings, facilities and hotel policies.
• Collect payments, prepare bills and maintain accurate cash and transaction records.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Respond promptly to guest requests and complaints, escalating issues when necessary.
• Coordinate with the sales team for corporate bookings and extended stays.
• Maintain the reception area in a clean, organised and professional condition.
• Prepare daily occupancy, arrivals, departures and payment reports.
• Provide a clear shift handover covering pending payments, guest requests and expected arrivals.
• Protect guest information and follow hotel security procedures.
• Request guest feedback and encourage reviews after their stay.