Manager On Duty

Manager on Duty (MOD)

About us

Indo US Multi-Speciality Hospital is a growing multi-speciality hospital in Tolichowki, Hyderabad. We’re looking for a Manager on Duty to lead our front office team and keep the hospital running smoothly on every shift.

The role

You’ll be responsible for front office operations during your shift: admissions, billing, discharges, patient experience and coordination between departments. You’ll lead a team of billing and patient relations executives and report to the Head of Operations.

What you’ll do

• Lead and supervise the front office team on shift: billing executives and patient relations executives
• Manage admissions: counselling families on costs, packages and deposits; allocating rooms; coordinating with doctors and nursing
• Make sure every service is billed accurately and on time in the hospital software
• Manage discharges from start to finish within the turnaround targets, including final bills and clearance
• Follow up outstanding payments and reconcile cash, UPI and card collections at the end of the shift
• Do regular hospital rounds and resolve patient and family concerns on the spot
• Coordinate with consultants, nursing, pharmacy, lab, radiology, housekeeping and marketing
• Handle emergencies and escalate sensitive cases promptly and correctly
• Keep accurate registers and records, and give clear written shift handovers

What we’re looking for

• A graduate in any discipline (hospital administration or healthcare management preferred)
• [1+] years in a hospital front office, billing, admissions or operations role
• Hands-on experience with hospital billing software (HIS)
• Strong command of English, Hindi/Urdu and Telugu
• Calm, firm and courteous with patients and families, especially on billing matters
• Comfortable with rotating shifts, including nights, and able to run a shift independently
• Disciplined, punctual and well organised

What we offer

• Good Salary + Incentives
• A leadership role with real responsibility in a growing hospital
• Structured onboarding with a written operations manual