Public Relations Officer

We are looking for a professional, customer-oriented, and excellent communicator to join our real estate team as a Public Relations Officer (PRO). The candidate will be responsible for maintaining strong relationships with customers, channel partners, associates, and other stakeholders while ensuring excellent customer service and smooth communication.

The ideal candidate must be fluent in Telugu, Hindi, and English, possess strong interpersonal skills, and be capable of handling customer queries, coordinating with associates, and maintaining long-term business relationships.

Role & responsibilities

• Handle customer inquiries, concerns, and requests professionally and promptly.
• Build and maintain strong relationships with customers, channel partners, associates, and other stakeholders.
• Provide clear and accurate information about the company's open plot projects around Hyderabad.
• Coordinate with the sales, marketing, and customer support teams to ensure customer satisfaction.
• Assist customers and associates with project-related information, site visit coordination, documentation, and follow-ups.
• Manage customer feedback, resolve routine issues, and escalate complex matters to the concerned departments.
• Conduct regular follow-ups with customers and associates to maintain engagement and trust.
• Support client meetings, property visits, promotional activities, and company events as required.
• Maintain customer interaction records and prepare regular reports.
• Represent the company professionally and uphold its reputation.

Preferred candidate profile

• MBA is mandatory.
• Must be fluent in Telugu, Hindi, and English (spoken communication is essential; reading and writing skills are an advantage).
• Excellent verbal communication, interpersonal, and relationship-management skills.
• Strong customer service orientation and a positive attitude.
• Ability to manage customer and associate relationships effectively.
• Good problem-solving, coordination, and follow-up skills.
• Basic computer knowledge, including MS Office, email, and customer databases/CRM systems.
• Ability to work independently and coordinate with multiple teams.
• Experience in real estate, customer relations, public relations, or client servicing will be preferred.