Receptionist cum Office Admin Assistant

Job Description: Receptionist cum Admin Assistant Organization: Santhwana Counseling and Healing Center

Role: Receptionist cum Admin Assistant

About the RoleWe are looking for a warm, organized, and empathetic Receptionist cum Admin Assistant to join our team at Santhwana Counseling and Healing Center. In this role, you will be the first point of contact for our clients, creating a welcoming, safe, and confidential environment. You will play a vital role in managing daily front-office operations, scheduling, and ensuring seamless communication between clients and our counselors.

• Key ResponsibilitiesClient Reception & Hospitality: Welcome clients and visitors warmly, ensuring they feel comfortable and secure upon arrival, while maintaining utmost confidentiality and a calming atmosphere.
• Inquiry Management: Respond promptly and empathetically to incoming phone calls, emails, and walk-in inquiries regarding counseling services and appointments.
• Appointment Scheduling: Coordinate and fix appointments for clients, ensuring proper scheduling slots with respective counselors without overlaps.
• Counselor & Client Coordination: Act as a bridge of communication between clients and counselors to ensure smooth daily schedules and timely updates.
• Client Follow-ups: Conduct regular follow-up calls or messages with clients regarding their appointments and ongoing care as guided.
• CRM & Records Maintenance: Maintain accurate and up-to-date daily activity records, client details, and schedules using CRM software and administrative logs.
• General Administration: Handle day-to-day front office and administrative tasks to keep the healing center organized and running efficiently.
• Candidate RequirementsEducation & Skills: Good communication skills with a pleasant and professional demeanor. Basic computer knowledge (MS Office / CRM tools) is preferred.
• Personal Traits: High level of empathy, patience, discretion, and confidentiality, given the nature of a counseling and healing environment.