Receptionist / Front Office Executive

Job Role:Receptionist / Front Office Executive

Job Type: Full-Time

Location: Hyderabad

Gender: Female

Experience: 0–2 years preferred Freshers with good communication skills may also apply

Key Responsibilities

• Welcome and greet patients in a warm and professional manner.
• Handle patient appointments, registrations and scheduling efficiently.
• Manage incoming calls, WhatsApp enquiries and patient queries.
• Coordinate with doctors, counsellors and clinic staff for smooth patient flow.
• Explain basic clinic procedures, consultation timings and appointment details.
• Maintain patient records and daily appointment schedules accurately.
• Handle billing, payments and basic cash/UPI transactions.
• Follow up with patients regarding appointments and scheduled consultations/procedures.
• Assist in maintaining a clean, organized and welcoming reception area.
• Handle patient feedback and coordinate with the concerned team when required.
• Maintain confidentiality of patient information.
• Support the clinic team with basic administrative and front-desk activities.

Requirements

• Female candidate with a pleasant and professional personality.
• Good communication skills in English and Telugu; Hindi is an added advantage.
• Basic computer knowledge and familiarity with WhatsApp, MS Office and appointment software.
• Good interpersonal and customer-service skills.
• Should be organized, punctual and responsible.
• Ability to multitask and work efficiently in a busy clinical environment.
• Preferred Qualities
• Well-groomed and presentable.
• Polite, confident and patient-friendly.
• Good telephone etiquette.
• Quick learner with a positive attitude.
• Ability to handle patients professionally even during busy hours.
• Team player with good coordination skills.