Senior Academic Counselor

Role Overview

We are looking for a Senior Academic Counselor who can lead and support a team of 2 Academic Counselors while independently handling student counseling and admissions. The candidate will be responsible for setting daily/weekly targets, conducting team meetings, taking demos, following up with leads, bringing students for office counseling, and converting qualified prospects into admissions.

Key Responsibilities

1. Team Management & Target Setting

• Manage and guide 2 to 3 Academic Counselors.
• Conduct daily login/stand-up meetings with the team.
• Explain daily, weekly, and monthly admission targets.
• Allocate leads and set individual goals for each counselor.
• Track counselor performance, calls, follow-ups, demos, office visits, and admissions.
• Identify performance gaps and provide regular coaching and support.
• Ensure counselors are actively working toward their assigned targets.

2. Demo & Counseling

• Personally conduct course demos/masterclasses for prospective students.
• Explain course curriculum, career opportunities, training process, fees, and placement support.
• Understand students' career goals and recommend the appropriate program.
• Handle student and parent objections professionally.
• Take responsibility for converting demos into office visits and admissions.

3. Lead Follow-up & Office Visits

• Review pending and fresh leads during daily login meetings.
• Personally follow up with important/high-potential leads when required.
• Call students after demos and understand their interest level.
• Convince qualified students to visit the Aspire Next office for detailed counseling.
• Coordinate with counselors to ensure scheduled office visits actually happen.
• Personally counsel visiting students and parents and work toward closing the admission.

4. Admission Conversion

• Take ownership of personal admission targets along with team targets.
• Follow up consistently with students until the admission decision is made.
• Handle fee-related, course-related, career-related, and parent objections.
• Negotiate and communicate available payment options within company guidelines.
• Ensure admission forms, payments, and student information are properly completed.
• Maintain accurate admission and follow-up status in the CRM.

5. Performance Monitoring

• Review each counselor's:
• Leads received
• Calls completed
• Demos scheduled
• Demos attended
• Office visits
• Follow-ups
• Admissions
• Revenue generated
• Conduct end-of-day reviews and identify the next day's priorities.
• Escalate serious performance or lead-related issues to management.

Daily Working Flow

Morning Login Meeting

• Review yesterday's performance.
• Check pending follow-ups.
• Set today's individual targets.
• Assign/redistribute leads.
• Identify students who need immediate follow-up.

During the Day

• Counselors work on their assigned leads.
• Senior Counselor monitors their activity and supports difficult cases.
• Conduct scheduled demos.
• Follow up with demo attendees.
• Generate office visits.
• Personally handle high-value/high-intent students.

Evening Review

• Check calls, demos, office visits, and admissions achieved.
• Compare actual performance against daily targets.
• Identify pending hot leads.
• Set follow-up priorities for the next day.

Candidate Profile

• 2+ years of experience in Academic Counseling, EdTech Sales, Education Sales, or Inside Sales.
• Strong student counseling and sales-conversion skills.
• Experience managing or mentoring a small sales/counseling team.
• Excellent communication skills in Telugu and English.
• Target-oriented and comfortable working with daily/monthly admission targets.
• Strong objection-handling and closing skills.
• Ability to conduct engaging course demos.
• Strong follow-up and negotiation skills.
• Comfortable using CRM/Google Sheets and maintaining lead data.

Most Important Expectation

This is not a pure team-lead position. The Senior Academic Counselor must be able to manage the team and personally generate admissions.

Expected flow:

2 to 3Counselors → Lead Handling → Calls → Demo → Office Visit → Counseling → Admission

While the Senior Counselor:

Sets Targets → Monitors Counselors → Takes Demos → Handles Hot Leads → Brings Students to Office → Counsels → Closes Admissions → Reviews Team Performance

This structure makes the Senior Counselor directly accountable for both team performance and their own admission target.