Technology Support II (ServiceNow)
JP Morgan Services India Pvt Ltd
Work from Office
Full Time
Min. 2 yearsJob Description
Technology Support II (ServiceNow)
As a Technology Support II team member in the Corporate Technology - Digital Workflows Platforms team , you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Analyze, troubleshoot, and monitor production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm, addressing anomalies utilizing standard observability tools
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
- Improve operational stability and availability through participation in problem management
- Assist in escalation and communication of issues and solutions to business and technology stakeholders and identify trends to support management of incidents, problems, and changes across full stack technology systems, applications, or infrastructure
Applies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and advanced applied experience
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Familiar with Production/Application Support, ServiceNow, Dynatrace, Splunk, Grafana, Apica and Shell or Python Scripting
Preferred qualifications, capabilities and skills
- Familiar with Automation
- ServiceNow CSA certification
- Experience with Java Script
Experience Level
Mid LevelJob role
Job requirements
About company
Similar jobs you can apply for
Software / Web Developer
Embedded Software Developer
Chargehouse MobilityWork from OfficeFull TimeMin. 2 years
Basic EnglishMern Stack Developer
Y-Axis Solutions Private LimitedWork from OfficeFull TimeMin. 2 yearsGood (Intermediate / Advanced) EnglishAndroid Developer
Country Club Hospitality & HolidayWork from OfficeFull TimeMin. 3 yearsGood (Intermediate / Advanced) English
Associate Software Engineer
Elevate Global Technologies Private LimitedWork from OfficeFull TimeFreshers onlyGood (Intermediate / Advanced) EnglishSalesforce Developer
Y-Axis Solutions Private LimitedWork from OfficeFull TimeMin. 3 yearsGood (Intermediate / Advanced) EnglishQA / QC Executive
Harvinn Consultancy (Opc) Private LimitedWork from OfficeFull TimeMin. 2 yearsGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Hyderabad at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Hyderabad . Through apna, you can find jobs in 64 cities across India. Join NOW!