Telecaller

Job Overview

Aspire Next Academy Pvt. Ltd. is looking for a responsible, polite, and well-organized Reception Telecaller & Student Support Executive to manage incoming student enquiries, make follow-up calls, communicate with leads through WhatsApp, encourage students to visit our offline training centre, and maintain accurate student records.

The candidate will also manage the reception desk, welcome students and visitors, collect their information, respond to basic course-related queries, and coordinate with Academic Counselors whenever detailed counselling or further assistance is required.

2. Key Responsibilities

A. Telecalling & Lead Follow-Up

• Make outbound calls to student leads received through company campaigns, website registrations, advertisements, and other sources.
• Explain Aspire Next’s training programs, course benefits, training process, and basic fee details using approved company information.
• Understand student interests and encourage interested students to visit the office for detailed counselling.
• Follow up with students who have not responded or confirmed their office visit.
• Maintain professional communication with every student.

B. WhatsApp Communication

• Send course details, brochures, office location, visit timings, and other approved information through WhatsApp.
• Respond promptly and professionally to student messages.
• Send follow-up messages and visit reminders to interested students.
• Maintain proper communication records and update the lead status.

C. Offline Centre Visit Coordination

• Explain the importance of visiting the offline centre for detailed course information and counselling.
• Confirm student availability and coordinate their expected visit timings.
• Follow up with students to ensure they attend their scheduled office visits.
• Inform the concerned Academic Counselor about scheduled and arriving students.

D. Reception & Visitor Management

• Be present at the reception desk and welcome students, parents, and other visitors professionally.
• Ask visitors about their enquiry and purpose of visit.
• Collect essential student details, including name, phone number, college, degree, year of study, course interest, and enquiry source.
• Enter visitor details into the company database or CRM immediately.
• Notify the appropriate Academic Counselor and coordinate the handover.
• Ensure every student who visits the centre is properly registered in the database.

E. Student Query Handling & Coordination

• Answer basic student queries regarding courses, schedules, training modes, and the admission process using approved information.
• Transfer calls to the Academic Counselor when a student requires detailed counselling, fee clarification, admission assistance, or other specialized support.
• Record unresolved queries and ensure they are forwarded to the appropriate team member.
• Never provide unapproved commitments regarding placements, refunds, internships, or course outcomes.

F. Database & Daily Reporting

• Maintain accurate records of calls, WhatsApp follow-ups, interested students, scheduled visits, actual office visits, and pending enquiries.
• Update the CRM or Google Sheet without missing important information.
• Share daily reports with the reporting manager.
• Keep student information confidential and use it only for authorized company purposes.

3. Required Skills

• Good communication skills in Telugu and English.
• Basic computer knowledge and familiarity with WhatsApp.
• Ability to communicate politely with students and parents.
• Good listening, follow-up, and coordination skills.
• Basic knowledge of MS Excel or Google Sheets.
• Organized approach to maintaining student records.
• Professional behaviour and a welcoming attitude at reception.
• Willingness to work from the office and manage multiple responsibilities.

4. Preferred Candidate Profile

• Freshers with good communication skills can apply.
• Candidates with experience in telecalling, reception, customer support, admissions, or EdTech are preferred.
• Candidates who can handle calls, visitors, and data entry responsibly will be given preference.

5. Performance Expectations

The candidate is expected to:

• Contact assigned leads and complete scheduled follow-ups.
• Share accurate course information through calls and WhatsApp.
• Generate genuine office visits from interested students.
• Welcome every visitor and record their details accurately.
• Route student queries to the appropriate counselor.
• Maintain updated lead records and submit daily reports.
• Deliver a professional student experience at the reception desk.

6. Reporting Structure

Reports to: Senior Academic Counselor / Sales Coordinator or assigned management representative.

Coordinates with: Academic Counselors, Admissions Team, and other relevant staff.