Waiter / Steward

Job Title: Floor Member / Steward

Job Overview: The Floor Member / Steward plays a vital role in supporting the smooth operation of the front of-house team in a restaurant or hospitality setting. They assist with the general upkeep of the dining area, ensure cleanliness, and help maintain a welcoming environment for guests. The steward also supports the serving team by setting up tables, clearing dishes, refilling drinks, and ensuring the restaurant is fully stocked with necessary items for a seamless dining experience.

Key Responsibilities:

1. Dining Area Cleanliness & Maintenance:

o Ensure that tables, chairs, and the dining area are clean, organized, and well maintained throughout service.

o Assist in setting up tables before service, ensuring proper placement of cutlery, glassware, and napkins.

o Clear dishes, glassware, and utensils promptly after guests finish their meals, ensuring tables are ready for new guests.

o Maintain the cleanliness of the restaurant’s floors, restrooms, and other public areas.

2. Support to Service Staff:

o Assists wait staff by delivering drinks, bread, or appetizers to tables as needed.

o Refill water glasses and assist with other guest needs during the dining experience.

o Help with the delivery of food from the kitchen to the guests, ensuring food is presented properly and at the correct temperature.

o Assist in removing dirty plates and cutlery from tables efficiently.

3. Stocking & Inventory Assistance:

o Help ensure that service areas, including stations for drinks, condiments, and silverware, are stocked and ready for service.

o Replenish stock of supplies in the dining area, such as napkins, straws, condiments, and utensils. o Assist in organizing storage areas, including ensuring the proper organization of clean dishes, glassware, and kitchenware.

4. Guest Interaction:

o Greet guests as they enter or exit the restaurant, ensuring a friendly and welcoming environment.

o Assist guests with minor requests or inquiries while providing courteous and helpful service.

o Ensure guests feel comfortable and attend to their needs during their visit, assisting the floor team with any additional service requests.

5. Collaboration with Kitchen and Service Team:

o Coordinate with kitchen staff to ensure that food orders are correctly prepared and delivered to guests.

o Work with wait staff to ensure timely and efficient service, helping out where needed to ensure a smooth flow of operations.

o Assist in maintaining the pace of service, ensuring there are no delays in delivering food or clearing tables.

6. Safety & Hygiene:

o Follow all food safety and sanitation guidelines, ensuring cleanliness of work areas and equipment.

o Assist with deep cleaning tasks as required, including periodic cleaning of kitchen utensils and restaurant surfaces.

o Ensure compliance with health and safety regulations, including appropriate handling of food and drinks.

7. End of Shift Duties:

o Help with the end-of-day cleaning and reset for the next shift, including taking out trash, wiping down tables, and organizing the dining area.

o Assist in packing up any unused stock and ensuring all cleaning tasks are completed to standard.

o Report any maintenance issues or safety hazards to management.

Skills & Qualifications:

• Previous experience in a restaurant or hospitality role is preferred but not required.

• Strong communication skills and the ability to work well in a team environment.

• Ability to remain calm and efficient under pressure during busy service times.

• Good physical stamina, as the role involves standing for extended periods, lifting items, and moving quickly between areas.

• Strong attention to detail and a focus on cleanliness and order.

• Customer-oriented with a friendly, approachable demeanor.

• Flexibility to work various shifts, including evenings, weekends, and holidays.