Operations Manager

JOB DESCRIPTION

Position: Manager

Department : Operations, Sales & Marketing

Salary: ₹15,000 – ₹25,000 per month

Salary Range: Based on experience, skills, and interview performance

Working Days: Monday to Saturday

Weekly Off: Sunday

Location: 305, Capital Tower, Sapna Sangeeta Road

Job Summary:

We are looking for a responsible, proactive, and result-oriented Manager who can independently handle and coordinate the overall Operations, Sales, and Marketing functions of the organization.

The ideal candidate should have strong leadership, team management, communication, problem-solving, and decision-making skills, with the ability to monitor daily activities and ensure smooth business operations.

Key Responsibilities: Operations Management

• Manage and monitor day-to-day business operations.
• Ensure smooth coordination between Sales, Operations, Marketing, and other teams.
• Monitor order processing, delivery, RTO, customer follow-ups, and operational performance.
• Identify operational issues and implement timely solutions.
• Maintain proper records, reports, and daily operational updates.
• Ensure team discipline, productivity, and adherence to company policies.
• Coordinate with vendors, service providers, and other external partners when required.

Sales Management

• Manage and supervise the sales/telecalling team.
• Set daily, weekly, and monthly sales targets.
• Monitor individual and team-wise sales performance.
• Track leads, follow-ups, conversions, orders, and revenue.
• Train and guide team members to improve sales performance.
• Identify performance gaps and take corrective actions.
• Prepare regular sales and performance reports for management.
• Develop strategies to achieve and exceed revenue targets.

Marketing Management

• Coordinate and monitor digital marketing activities.
• Work closely with marketing agencies, influencers, and other marketing partners.
• Monitor leads generated through different marketing channels.
• Track campaign performance, lead quality, and cost efficiency.
• Coordinate content, promotional activities, influencer collaborations, and product campaigns.
• Suggest new marketing strategies to improve brand awareness and sales.
• Ensure proper coordination between Marketing and Sales teams for effective lead conversion.
• Team ManagementLead, motivate, and manage employees across different departments.
• Conduct regular performance reviews and provide feedback.
• Assist in recruitment, onboarding, training, and development of team members.
• Maintain discipline and ensure professional workplace behaviour.
• Delegate responsibilities effectively and ensure timely completion of tasks.
• Reporting & Management SupportPrepare daily, weekly, and monthly Sales, Operations, and Marketing reports.
• Present key performance updates to senior management.
• Monitor KPIs and take necessary action to improve overall performance.
• Assist management in planning, budgeting, and business growth strategies.
• Maintain confidentiality of company information and business data.

Required Skills

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Good sales and negotiation skills.
• Strong analytical and problem-solving ability.
• Ability to manage multiple departments and responsibilities.
• Good knowledge of MS Excel, CRM, and basic reporting tools.
• Target-oriented and result-driven approach.
• Ability to work under pressure and meet deadlines.
• Strong decision-making and organizational skills.

Qualification & Experience

• Graduate/MBA preferred.
• 2–5 years of relevant experience in Operations, Sales, Marketing, or Team Management preferred.
• Candidates with strong leadership and management skills may also be considered based on interview performance.
• Compensation ₹15,000 – ₹25,000 per month, depending on the candidate's experience, skills, leadership capabilities, and interview performance.

Ideal Candidate

The ideal candidate should be capable of taking ownership of day-to-day management, leading teams, monitoring business performance, solving operational challenges, and coordinating Sales, Marketing, and Operations to achieve overall company targets.