Associate

What is MediBuddy?

MediBuddy is India’s largest on-demand, full-stack digital healthcare platform that helps patients access multiple healthcare services. It gives users 24x7 access to high-quality healthcare at their fingertips. MediBuddy helps its users consult specialist doctors, order medicines and book lab tests from the comfort of their homes. It is also a partner to several leading corporate customers in the country and helps their employees access multiple healthcare benefits. MediBuddy users have access to online doctor consultations, wellness, preventive care services, fitness and hospitalization offered by its pan-India network of healthcare providers with its unparalleled reach. It also provides its customers hassle-free, end-to-end surgery care through a Care Buddy, right from connecting them to the right surgeon to post-operative recovery care. MediBuddy’s surgery care provides specialized treatment in several other departments like Proctology, Ophthalmology, Vascular, ENT, Orthopaedics, Urology, Gynaecology, and more. With full-stack Surgery Care management services, MediBuddy assures customers an array of solutions for every medical, financing, insurance, and recovery need of its customers undergoing surgery. The digital healthcare platform has a partner network of 90,000+ doctors, 7,100+ hospitals and clinics, 4,000+ diagnostic centers, 2,500+ pharmacies along with a team size of 2200+ members. It has created an integrated healthcare ecosystem that offers patients seamless access anytime and anywhere. It has created an integrated healthcare ecosystem that offers patients seamless access anytime and anywhere in 10 minutes. With its healthcare services available in 16 Indian languages to enable customer-friendly consultation, MediBuddy is bridging the Urban-Rural quality healthcare divide. MediBuddy offers online and offline doctor consultations, medicine delivery, lab tests at home, mental health consultations, surgery care, among other healthcare services. MediBuddy has catered to the healthcare needs of 3Cr Indians & attends to the needs of over 35,000 Indians daily across the length and breadth of the country. The app connects patients to experienced and verified doctors for online consultations across 22+ specialities such as Dermatology, Paediatrics, Gynaecology and more, instantly via chat, video, or voice call. MediBuddy is the pioneer in providing a healthcare subscription plan under the name of MediBuddy Gold, covering unlimited specialist doctor consultations for the user and the family. MediBuddy is also the largest provider of employee health and wellness benefit services, catering to 700+ companies across India and in turn helping 50 Lakh employees including their family members with high-quality healthcare services. MediBuddy provides services that cover health expenses across Out-patient services(OPD) and hospitalization in collaboration with

insurance companies. MediBuddy is led by co-founders Mr. Satish Kannan & Mr. Enbasekar, as CEO & CTO, respectively.

Job Description:- Location: Indore

About the role - The Insurance Operations Trainee/Associate will manage day-to-day operations involving

customers and diagnostic centers. They will be responsible for coordinating between internal

stakeholders at the diagnostic centers and the end customers, ensuring appointments are

scheduled and medical assessments are completed smoothly. Additionally, they will oversee the

accurate and timely publishing and closure of medical reports.

Key Requirements:

● Fresher - 2 years in the backend operations.(Preferably freshers)

● Education Qualification - Clinical/Medical Background(Advantage) (or) Any Graduation

● Good communication skills and proficiency in English.

● Good interpersonal skills.

● An Excellent Team player.

● Relationship management skills and openness to feedback

● Knowledge of MS office Good in Emailing (Outlook/Gmail/Live mail ..etc)

Key Responsibilities:

● Work as an agent among the Operations team.

● Ensure day wise target is being achieved for each parameter like, Booking, Attendance, Report, email handling Etc.

● Continuously monitoring and following up with Diagnostic centers for reports closure.

● Ensure that their respective Zones and cities underneath achieve the targets

● Maintain TAT for report closure and E2E TAT of fulfillment.