Customer Care Executive

Job Description – Customer Support Executive

Position: Customer Support Executive

Experience: Fresher – 5 Years

Employment Type: Full-Time

Work Mode: Work From Office

Industry: BPO / Telecalling

Key Responsibilities

1. Handle inbound and outbound customer calls professionally.
2. Respond to customer queries through calls, emails and chat support.
3. Understand customer concerns and provide appropriate resolutions.
4. Maintain good aht, meeting targets and inline with good quality scores.
5. Maintain accurate records of customer interactions in CRM systems.
6. Follow standard operating procedures (SOPs) and company guidelines.
7. Achieve defined performance metrics, including productivity, quality and customer satisfaction.
8. Coordinate with internal departments to resolve complex customer issues.
9. Ensure professional communication and a positive customer experience.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Customer-centric approach and positive attitude.
• Basic computer knowledge and typing proficiency.
• Ability to multitask and manage customer interactions.
• Good communication skills and Good listening with conflict-resolution skills.
• Ability to work in rotational shifts, if required.

Eligibility Criteria

• Minimum qualification: 12th Pass / Graduate.
• Freshers and experienced candidates can apply.
• Good command over English and/or Hindi, depending on the process.
• Willingness to work in rotational shifts and rotational week-offs.

Compensation & Benefits

• Competitive salary based on experience and communication skills.
• Provident Fund and ESIC
• Performance-based incentives, wherever applicable.
• Professional training and development.
• Career growth opportunities.
• Supportive and performance-driven work environment.