Customer Support Executive

Job Title: Voice Process Executive

Location: Vijay Nagar, Indore

Job Type: Full-Time

Shift Duration: 9 Hours

Job SummaryWe are looking for enthusiastic and customer-focused Voice Process Executives to join our team in Vijay Nagar, Indore. The ideal candidate will handle inbound and outbound calls, provide excellent customer support, resolve customer queries, and ensure a positive customer experience.

• Key ResponsibilitiesHandle inbound and outbound customer calls professionally.
• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints and concerns in a timely manner.
• Maintain detailed records of customer interactions in the system.
• Follow company policies, processes, and quality standards.
• Achieve individual and team performance targets.
• Escalate complex issues to the appropriate department when required.
• Maintain a positive and professional attitude during customer interactions.
• RequirementsMinimum qualification: 12th Pass / Graduate.
• Good verbal communication skills in English and Hindi.
• Basic computer knowledge.
• Strong customer service and problem-solving skills.
• Ability to work in a 9-hour shift schedule.
• Freshers and experienced candidates are welcome to apply.
• Preferred SkillsExcellent listening and communication abilities.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude and willingness to learn.
• BenefitsCompetitive salary package.
• Performance-based incentives.
• Training and career growth opportunities.
• Friendly and professional work environment.

Work Location: Vijay Nagar, Indore

Shift: 9 Hours (Day/Night Shift as per business requirements)

Interested candidates can apply by submitting their updated resume.